Refund policy

 In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. However, it is limited to unopened items within 7 days of after the item arrives..Please be sure to take photographic evidence and contact us immediately at info@furukawaseicha.com with your receipt number. 

Please note that we will not be able to accept returns or exchanges if the product is opened once or returned without contacting us, even if the product is returned except for defective products, or is delivered incorrectly.

If you have any questions, please feel free to contact us.

The color of the actual product and the color in the image may differ slightly depending on the environment of your computer. Please acknowledge this before ordering.